1. Overview
Cohime, Inc. ("Cohime," "we," "us," or "our") operates the Cohime mobile application and related services (together, the "Service"), a carpooling platform that connects verified riders and drivers. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By creating an account or using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.
2. Information we collect
Account information: name, email address, phone number, password, profile photo, and date of birth.
Verification information: government-issued ID, a live selfie for identity matching, driving licence and vehicle details (for drivers), and background-check results obtained through a third-party verification provider.
Trip information: pickup and drop-off locations, route, fare, ride timestamps, and in-app trip chat.
Location information: precise or approximate location while the app is in use, and while a trip is active if you enable background location for live trip sharing.
Payment information: processed by our third-party payment provider; Cohime does not store full card numbers.
Device & usage information: device identifiers, IP address, app version, crash logs, and general usage analytics.
Communications: messages you send to support, ratings, and reported safety incidents.
3. How we use information
- To create and secure your account, and to verify your identity before your first trip.
- To match riders and drivers, calculate routes and fares, and facilitate trips.
- To power safety features such as women-safe matching, live trip sharing, and the in-app SOS tool.
- To process payments and payouts.
- To communicate trip updates, safety notices, receipts, and service announcements.
- To investigate safety reports, prevent fraud, and enforce our Terms & Conditions.
- To improve the Service through aggregated, de-identified analytics.
4. Identity verification & women-safe matching
Verification data (ID documents, selfie, background-check results) is used solely to confirm identity and eligibility to use the Service, and is shared only with our verification and background-check partners for that purpose. If you opt into women-safe matching, that preference is used only to filter eligible matches and is not shared with other users beyond what is necessary to complete the match.
5. How we share information
We share limited information with:
- Other users: your first name, profile photo, rating, approximate location, and vehicle details (for drivers) are shared with your matched rider or driver to complete a trip.
- Service providers: identity verification, background checks, payments, mapping, cloud hosting, and customer support vendors, bound by confidentiality and data-processing terms.
- Emergency contacts: trip details shared when you use live trip sharing or SOS.
- Legal & safety: when required by law, to protect the rights and safety of users, or to investigate fraud or misuse.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy or a materially similar one.
We do not sell your personal information.
6. Location & trip data
Location data is core to matching and safety features. You can disable background location in your device settings, though this may limit live trip sharing and route accuracy during a ride. Trip history is retained as described in Section 8.
7. Your choices & rights
- Access, correct, or download a copy of your personal information from within the app or by contacting us.
- Delete your account, subject to retention required for safety, legal, or fraud-prevention purposes.
- Opt out of marketing communications at any time.
- Depending on your location, you may have additional rights under laws such as the GDPR or CCPA/CPRA, including the right to object to or restrict certain processing.
8. Data retention
We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Trip and safety-report records may be retained for an extended period where required for safety or legal purposes.
9. Security
We use industry-standard technical and organizational measures, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
11. International data transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, for such transfers.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email, and will update the "Last updated" date above.
13. Contact us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
arjitmalik.business@gmail.com
Cohime, Delta 1, Greater Noida, Uttar Pradesh